Terms & Conditions

By using the Private Tastee website and placing an order through the website, you agree to comply with the following Terms & Conditions. Please read them carefully before placing your order.

1. Orders

• Orders are accepted subject to product availability and the store's operational capacity.
• Customers are responsible for ensuring that all information provided when placing an order is accurate, including their name, phone number, and delivery address.
• An order is considered confirmed once payment has been completed and the order has been confirmed by Private Tastee.
• The customer may be contacted if there is any inquiry or issue regarding the order.

2. Prices & Payment

• All prices displayed on the website are in the currency indicated on the product page.
• Private Tastee reserves the right to change prices or promotional offers at any time.
• Any price changes will not affect orders that have already been confirmed.
• Payment must be made using the payment methods available on the website.

3. Delivery

• Orders are delivered within Kuwait according to the available delivery areas and schedules.
• Delivery times may vary depending on the delivery area, order time, type of products, and order size.
• Customers are responsible for providing a complete and accurate delivery address.
• Delivery times may be affected by circumstances beyond the store's control, such as traffic congestion or weather conditions.

4. Products & Food

• Products are prepared according to the recipes and ingredients stated on the website, to the extent possible.
• Product images may differ slightly from the actual product in terms of appearance or presentation.
• Food is prepared in accordance with applicable hygiene and food safety standards.
• Customers are responsible for following any storage and handling instructions provided for the products.

5. Food Allergens

For the safety of our customers, please inform Private Tastee of any food allergies or dietary restrictions before placing your order.

Some products may contain, or may be prepared in a kitchen or facility that handles, one or more food allergens, including but not limited to:

• Milk and dairy products
• Eggs
• Tree nuts
• Peanuts
• Wheat and gluten
• Soybeans
• Fish
• Crustaceans and shellfish
• Sesame
• Celery
• Mustard
• Sulphites or sulphite-containing preservatives, where applicable

Although we take appropriate measures to minimize the risk of cross-contact between allergens, we cannot guarantee that our products are completely free from traces of allergens, particularly when different products are prepared in the same kitchen or working environment.

Customers are responsible for informing the store of any food allergies before placing an order. Individuals with severe food allergies are advised to contact Customer Service before placing an order to confirm whether their requirements can be accommodated.

6. Special Requests & Modifications

• Customers may request certain modifications to products, subject to the store's ability to accommodate them.
• Special requests or modifications are subject to ingredient availability and preparation requirements.
• Certain products may not be customizable due to the nature of the recipe or preparation method.

7. Order Cancellation

Customers may request to cancel an order before preparation begins, depending on the order status.

Once an order has been prepared or preparation has started, cancellation or a refund may not be possible, particularly for food products prepared specifically according to the customer's order.

8. Returns & Exchanges

Due to the nature of food products, returns and exchanges may be subject to specific conditions.

If the customer receives an incorrect product or encounters an issue with their order, they should contact Customer Service as soon as possible, providing the order number and details of the issue. Photos may be requested when necessary.

9. Customer Responsibility

Customers are responsible for providing accurate information when placing an order, including contact details, delivery address, and any information regarding food allergies or special requirements.

10. Privacy

Private Tastee is committed to protecting customer privacy and using the information provided through the website for purposes related to order processing, delivery, customer communication, and service improvement, in accordance with the applicable laws and regulations in the State of Kuwait.

11. Amendments to the Terms & Conditions

Private Tastee reserves the right to modify or update these Terms & Conditions at any time. Any amendments will become effective once published on the website.

12. Contact Us

For inquiries regarding orders, products, food allergens, or any of the services provided by Private Tastee, customers may contact our Customer Service team through the contact details provided on the website.